To find out why a service is not active, check its status in the "My Services" section.
Act depending on the service status:
On moderation
The status means that the service is awaiting verification;
contact your personal manager to agree on the details and activation;
you will find the manager's contacts in your Personal Account or in the "Contacts" section.
Completed
Status means that the service has expired
Extend the service for the selected period by clicking on the ‘Extend’ button.
If there is no such button in front of the completed service, contact your personal manager to coordinate details and activation.
You can find the manager's contacts in the Personal Account or in the "Contacts" section.
Pending payment
The status means that the payment has not been completed;
click the "Proceed to payment" button next to the service and complete the payment with a bank card;
after payment, return to the "My Services" section and make sure that the status has changed to "Active";
if you have problems with payment, contact the manager (contacts in the Personal Account or "Contacts").
Waiting to be debited from wallet
The status means that the payment is not completed;
make sure that there are enough Realtys on the balance (we told you how to check the balance in the article);
click "Withdraw from wallet" and confirm the payment;
after withdrawal, check the service status - it should change to "Active".
In the archive
The status means that the service was deleted by you earlier;
only completed or inactive services (under moderation or awaiting payment) are included in the archive.